Our pledge

Ferguson Funeral Home is family-owned and operated, and we are proud to be an independent provider of funeral services.

Management strives to ensure that our home is staffed by local residents — your neighbours and friends — who are also experienced, professional and fully qualified. We are all proud and privileged to provide sincere service with care to all in need.

As members of the Ontario Funeral Service Association (OFSA) we adhere to the high standards, aims, and objectives of our provincial association.

We ensure that our staff is afforded every opportunity to maintain the highest quality of standards expected and deserved by you — our client families. Staff members are fully qualified through their professional training and continuing education, both obligatory and voluntary, and through professional upgrading.

We are committed to providing you with the sincere services of a caring, empathetic, and professional staff in the communities in which we share our lives.

Ferguson Funeral Home pledges to maintain your confidence by providing you not only with the expert services you depend upon, but also those services we believe you ought to expect and which you certainly deserve.

We are committed to offering all due respect to you, the families we serve, while providing personalized and dignified services, within your financial means, with attention to the details and organizational skill which we know will assist you during your time of loss and the natural grief which surrounds that event.

We believe the provision of personalized funeral services has value.

We believe the entire community benefits from the experience of a meaningful funeral or memorial service.

We believe a funeral provides an opportunity for the community to share with you in your loss of a loved one.

We pledge that those served by Ferguson Funeral Home will feel confident that their expectation of service has been fulfilled and truly exceeded.

A Guide to Death Care in Ontario

The Bereavement Authority of Ontario (BAO) is a government delegated authority administering provisions of the Funeral, Burial and Cremation Services Act, 2002 (FBCSA) on behalf of the Ministry of Government and Consumer Services. Responsible for protection of the public interest, the BAO regulates and supports licensed funeral establishment operators, directors and preplanners; cemetery, crematorium and alternative disposition operators; transfer service operators; and bereavement sector sales representatives across Ontario.

The BAO’s Consumer Information Guide: A Guide to Death Care in Ontario is a free consumer-protection information booklet written for families and the public to know their rights and responsibilities before entering into contracts with organizations licensed under the Funeral, Burial and Cremation Services Act, 2002.

View or download the pdf guide here

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